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Global Thought Leader on the Future of Customer Relationships
Dr. Nicola Millard
Head of Customer Insight & Futures,
BT Global Services Innovation Team
Edmund Ovington
Vice President, Global Alliances at Unbabel
Michele Rowan
President at Customer Contact Strategies
Milan Sheth
EVP IMEA Region, Automation Anywhere
Tom Van de Wal
Director of Customer Solutions at MediaMarktSaturn
Muralikrishnan B
Chief Operating Officer
Pam Kallay
Vice President
Global Customer Care
Vairavan Arunachalam
Chief of Staff, Business Operations, Strategy, and Planning
Mark Manolas
Head of Global Competence Centre Thailand
Some Insights
“The chatbot is a different type of content, it is not showing you all kind of manuals or texts, it is about building a conversation with your customers and for that you should also optimize your content”.
"The higher the level of the emotion involved that is linked to the problem that you have, the higher is your need to talk with a human".
“Even before COVID-19 hit, people were concerned about data, concerned about being hacked and that is understandable, but it happens”.
Steven Van Belleghem
Dr. Nicola Millard
Tom Van de Wal
Global Thought Leader on the Future of Customer Relationships
