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Global Thought Leader on the Future of Customer Relationships
Steven Van Belleghem
Head of Customer Insight & Futures,
BT Global Services Innovation Team
Dr. Nicola Millard
Vice President, Global Alliances at Unbabel
Edmund Ovington
EVP IMEA Region, Automation Anywhere
Milan Sheth
Global Head of Customer Experience at Redbubble
Melissa O’Keefe
President at Customer Contact Strategies
Michele Rowan
Director of Customer Solutions at MediaMarktSaturn
Tom Van de Wal
Vice President
Global Customer Care
Pam Kallay
Chief Operating Officer
Muralikrishnan B
Chief of Staff, Business Operations, Strategy, and Planning
Vairavan Arunachalam
Head of Global Competence Centre Thailand
Mark Manolas
Some Insights
"The higher the level of the emotion involved that is linked to the problem that you have, the higher is your need to talk with a human".
Global Thought Leader on the Future of Customer Relationships
Steven Van Belleghem
“Even before COVID-19 hit, people were concerned about data, concerned about being hacked and that is understandable, but it happens”.
Head of Customer Insight & Futures,
BT Global Services Innovation Team
Dr. Nicola Millard
“The chatbot is a different type of content, it is not showing you all kind of manuals or texts, it is about building a conversation with your customers and for that you should also optimize your content”.
