Upcoming Events

Featured Speakers

Melissa O’Keefe

Global Head of Customer Experience
at Redbubble

Steven Van Belleghem

Global Thought Leader on the Future of Customer Relationships

Dr. Nicola Millard

Head of Customer Insight & Futures,

BT Global Services Innovation Team

Edmund Ovington

Vice President, Global Alliances
at Unbabel

Michele Rowan

President at Customer
Contact Strategies

Milan Sheth

EVP IMEA Region,
Automation Anywhere

Tom Van de Wal

Director of Customer Solutions
at MediaMarktSaturn

Muralikrishnan B

Chief Operating Officer

Pam Kallay

Vice President

Global Customer Care

Vairavan Arunachalam

Chief of Staff, Business Operations, Strategy, and Planning

Mark Manolas

Head of Global Competence
Centre Thailand

Some Insights

“The chatbot is a different type of content, it is not showing you all kind of manuals or texts, it is about building a conversation with your customers and for that you should also optimize your content”.

"The higher the level of the emotion involved that is linked to the problem that you have, the higher is your need to talk with a human".

“Even before COVID-19 hit, people were concerned about data, concerned about being hacked and that is understandable, but it happens”.

Steven Van Belleghem

Dr. Nicola Millard

Tom Van de Wal

Global Thought Leader on the Future of Customer Relationships

Head of Customer Insight & Futures,

BT Global Services Innovation Team

Director of Customer Solutions 

at MediaMarktSaturn

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