Upcoming Events

Featured Speakers

Global Thought Leader on the Future of Customer Relationships

Steven Van Belleghem

Head of Customer Insight & Futures,

BT Global Services Innovation Team

Dr. Nicola Millard

Vice President, Global Alliances
at Unbabel

Edmund Ovington

EVP IMEA Region,
Automation Anywhere

Milan Sheth

Global Head of Customer Experience
at Redbubble

Melissa O’Keefe

President at Customer
Contact Strategies

Michele Rowan

Director of Customer Solutions
at MediaMarktSaturn

Tom Van de Wal

Vice President

Global Customer Care

Pam Kallay

Chief Operating Officer

Muralikrishnan B

Chief of Staff, Business Operations, Strategy, and Planning

Vairavan Arunachalam

Head of Global Competence
Centre Thailand

Mark Manolas

Some Insights

"The higher the level of the emotion involved that is linked to the problem that you have, the higher is your need to talk with a human".

Global Thought Leader on the Future of Customer Relationships

Steven Van Belleghem

“Even before COVID-19 hit, people were concerned about data, concerned about being hacked and that is understandable, but it happens”.

Head of Customer Insight & Futures,

BT Global Services Innovation Team

Dr. Nicola Millard

“The chatbot is a different type of content, it is not showing you all kind of manuals or texts, it is about building a conversation with your customers and for that you should also optimize your content”.

Director of Customer Solutions 

at MediaMarktSaturn

Tom Van de Wal

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